How it works
Practical answers about planning, confirmation, service boundaries and your information.
What does Panda Care Global do?
We coordinate travel planning and practical services for journeys in China. Depending on the agreed scope, this can include itinerary planning, accommodation and transport coordination, interpretation and liaison with independent service providers. The written proposal identifies the services, responsibilities and confirmation status.
Can I request appointment coordination?
You can ask about practical appointment coordination. We do not diagnose, prescribe, recommend treatment or guarantee clinical outcomes. Healthcare providers independently determine availability, clinical suitability and care. Please keep medical information out of the public inquiry form.
How are prices and bookings confirmed?
An inquiry starts a conversation. A written proposal should set out inclusions, exclusions, currency, payment schedule and relevant provider conditions. Do not consider a service booked until its confirmation and applicable terms are provided.
Can I change or cancel a journey?
Change and cancellation terms depend on the accepted proposal and individual provider arrangements. Ask for the applicable deadlines, non-refundable amounts and refund process before accepting or paying. A submitted inquiry by itself has no cancellation fee.
What information should I provide?
Share your travel interests, dates, duration, party size, language and a way to contact you. Do not send medical records, passport scans or payment card details through this form. Any later requirement for sensitive information needs a separate explanation and controlled process.
Are particular destinations or activities guaranteed?
No. Availability, access, weather, transport and provider confirmation can affect arrangements. Any demanding activity or altitude-related plan should be discussed with appropriate professionals where relevant; the website does not assess medical suitability.
How do partner referrals work?
Partners can introduce a general inquiry using an agreed referral code. Attribution and any commercial reward require a separate written agreement. Partners are not granted access to clients’ medical information.
How do I contact you about my inquiry or privacy?
Use the published email or WhatsApp contact, and include your inquiry reference if you have one. You may ask about the status of your inquiry or request access, correction or deletion of your submitted information.