Questions before you travel
Practical answers about coordination, appointments, costs and the next step.
Are you a hospital?
No. Panda Care provides coordination and travel-related support. Independent licensed professionals are responsible for medical assessment, diagnosis and treatment.
Which cities can you help with?
Chengdu pilot services are underway, and coordination is available with JK Medical Group and its Beidaihe branch. Beijing, Shanghai, Guangzhou and other hospital discussions remain in development. Every specific arrangement needs confirmation.
Can I choose a hospital or doctor?
Yes, record your preference in the journey form. The directory and official links help you explore specialties. The institution must separately confirm suitability, appointment availability and location.
Does a directory listing mean you are partners?
No. Public-source hospital and doctor information does not prove a commercial partnership, reserved appointment or guaranteed acceptance.
What do I need for the first inquiry?
Your service interests, preferred city, approximate dates, language and a contact method are enough to start. Do not send medical records or identity documents through the general inquiry form.
What happens after submitting?
Save the inquiry reference displayed after a successful submission. The team can use your chosen contact details to clarify scope and next steps; submitting is not a booking.
Can you guarantee treatment results or an appointment?
No. Clinical decisions and outcomes are outside our coordination role. An appointment is confirmed only after the institution accepts the arrangement.
How much will the journey cost?
Ask for separate medical, coordination and third-party estimates. The costs page lists what an itemized proposal should explain, including exclusions and change terms.
How do I pay?
This website does not take payments. Medical fees are paid to the institution. Confirm other payment recipients, methods, currency and milestones in the written proposal.
Is Russian-language help available?
Select Russian as your preferred language and explain the dates and support you need. The specific coordinator or interpreter and their availability must be agreed for your journey.
Can family join and can I add sightseeing?
You can request support for companions and optional visits. Timing, access needs and provider availability are confirmed separately, around the healthcare schedule.
How do I change a request or ask for an update?
Use the existing email or messaging conversation and include your inquiry reference. Explain what changed. Confirm any booking, price or cancellation consequences before accepting new arrangements.